Service Depot: Known Video Card Issues & Unsupported Video Cards

For optimum video performance, we highly recommend that you run Command & Conquer Generals Zero Hour with an AGP or PCI-E video card. PCI video cards are generally much slower than AGP cards, and you may experience abnormally slow performance and poor graphics with a PCI-based graphics card. Additionally, the video cards listed below are below our minimum supported specifications.

Unsupported Cards

  • 3dfx chipsets
  • Nvidia TNT2
  • ATI Radeon Mobility
  • ATI Radeon 7200
  • ATI Rage 128
  • S3 ProSavage
  • S3 Graphics Twister
  • SiS650 Integrated VGA chipsets
  • Trident Blade 3D
  • Vivid XS
  • VIA Tech graphics controllers
  • Quadro4
  • Leadtek Winfast GeForce 2 GTA
  • SiS Xabre
  • Gainward Xabre
  • Intel Extreme Graphics2
  • 82865/G

If you attempt to run Command & Conquer Generals Zero Hour with any of the video cards listed above, you may encounter a “Serious Error” message. Additionally, Some Nvidia GeForce 2 MX owners may experience some stuttering problems during movies.

If you attempt to run Zero Hour at 1600×1200 with a 32MB Nvidia GeForce 2 video card, the game may crash to the desktop. If this happens, try reducing the game’s resolution.

On some computers, supported ATI video cards will cause occasional graphics artefacts to appear on-screen briefly. Make sure that you have the latest drivers installed.

If you are running under Windows 98, have an ATI Radeon 9200 video card installed, and are experiencing random crashes, add a “-noshaders” command line to your Command & Conquer Generals Zero Hour short-cut. To do so, right-click on the “Command & Conquer Generals Zero Hour” icon on your Windows Desktop, choose “Properties”, and add -noshaders to the end of the path in the “Target” field. If you installed the game to the default directory, the command line should like this…

C:\Program Files\EA Games\Command & Conquer Generals Zero Hour\generals.exe” -noshaders

Under all resolutions, you may experience that some objects like trees, walls, and pillars will flicker briefly. If this happens, saving and reloading your game will resolve the issue.

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